About Hopeful Heart Counseling

We equip you with the emotional tools that will lead you to a future full of hope and renewal.

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Our Mission

Whether it’s past trauma, grief, work or relationship stress, our goal is for you to feel supported and equipped for whatever life brings. We will listen without judgment when you need an ear, speak from a clinical (non- opinion) based space when needed.

Hopeful Heart Counseling is dedicated to providing highest quality online counseling services at the comfort and convenience of our clients.


What to Expect

During your virtual sessions, our staff will provide as much care, support, understanding, and insights as you would expect from a face-to-face counseling setting. The difference is that virtual sessions give you the freedom to have the experience right from wherever you are.

We understand that it can be frightening to talk about the things that left you mentally or physically scarred. Know that talking about the experience does not make your struggles any more real to you than they already are.

At times, you might have thought it best to just forget about it all. You might have hidden behind the idea that if you don’t discuss what happened, the memory will soon fade. But your thoughts are still haunting you today. 

Our counselors create a safe and private therapeutic setting to assist you in alleviating that emotional burden that you’re carrying. With consistent effort, those burdens will soon become your stepping stones as you overcome them and grow into your real life.

What We Do

Trained and experienced in helping our clients address various types of internal conflicts through a suite of carefully selected counseling services, our clinicians can help you improve the quality of your life.

Our focus areas of expertise include the following:

  • Grief
  • Depression
  • Anxiety
  • Trauma
  • Career changes
  • Self Esteem
  • Parenting
  • Career Counseling
  • Coping Skills
  • Divorce

Frequently Asked Questions

Our goal is to help you find the feeling of reassurance. Here are some of the most common questions clients have before their first consultation. We want you to know that at Hopeful Heart Counseling we hold the highest standards for professionalism, reliability and effectiveness.

Do you accept insurance?

We are a private pay company and are not in network with insurance.

Many of our clients who have out-of-network coverage request a superbill for each session that they then submit to insurance for reimbursement. Hopeful Heart Counseling does not communicate directly to insurance.

Before scheduling services with us, we recommend that you contact your carrier and see if pre-authorization is required for reimbursement – otherwise, they might not pay.

Will I really experience a benefit from your services?

We understand having to speak with someone honestly about personal feelings can feel intimidating.

While the stigma around therapy can often make it challenging or shameful for some people to ask for help, therapy has proven beneficial to all kinds of people – no matter their background.

Life is a journey and at some point everyone needs support on that journey, which is why Hopeful Heart Counseling is here to meet you wherever you are and walk with you every step of the way.

While it is true that therapy does not work with everyone 100% of the time, studies demonstrate that therapy is indeed generally helpful for approximately 80% of the people who seek help as opposed to those who do not (Asay & Lambert, 1999; Wampold, 2001).

If you’re serious about making a change in your life, you may find it worth a try. As for us, we want to see you thrive.

Do I have to revisit painful memories or experiences for trauma therapy?

Many people who have experienced trauma develop a very normal way of coping. Their approach is to block out or repress particularly painful memories.

But feelings are meant to be felt. More often then not, our distressing thoughts and memories may rise to the surface in disturbing ways when we try to repress them.

At Hopeful Heart Counseling, our primary tool is EMDR.

EMDR is a therapeutic approach that works to help you relieve the disturbance resulting from traumatic experiences. One way this is accomplished is by briefly recalling a vivid memory while engaging in EMDR processing via eye movements or taps.

This EMDR process continues until there is no distress in you when you recall that memory. You don’t have to discuss the details. Moreover, it is not always necessary to dig up buried memories to start the process of healing.

With us, you will be guided safely through a process of healing at a pace that feels safe and comfortable for you.

How many sessions will therapy be?

Each person processes trauma differently, our counselors work to meet our clients where they are and collaborate with them to develop their treatment goals.

After your consultation, your therapist will begin the process to build skills and resources to use for the EMDR phase of therapy. Once beginning the therapeutic process, you may begin to notice shifts within 3-5 sessions. Some clients achieve their goals within 8-12 sessions and for those with complex or developmental trauma, it may be longer.

EMDR works best when used in conjunction with traditional therapy so you may want additional therapy sessions to process and integrate your experience.

Get more answers

If you have a pressing question that was not addressed here, feel free to call us at (813)-771-3001. We are eager to help you take your journey and finally experience release.

Therapist Spotlight

Ciara Helm, LCSW

  Founder and Lead Therapist
Licensed in and proudly serving the state of Florida.

Ciara’s years of experience working with trauma and grief survivors led her to opening her private practice. Her extensive background and training in trauma work has positioned her to become a subject-expert in the diagnosis and or treatment of trauma, PTSD, grief, other trauma reactions (anger, depression, anxiety, relationship issues).



Prior to becoming an LCSW, Ciara worked as a licensed minister, granting her 10 years of additional professional experience working with people from all walks of life and supporting them with trauma-minded care.

After completing her graduate internship in Social Work with a specialized focus in Clinical Work, she provided years of trauma-focused support to a local human trafficking relief agency where she eventually became the Program Director. There, she crafted her skill and knowledgebase in the treatment of trauma and PTSD by working with clients who had complex issues such as sexual trauma, childhood trauma, PTSD, grief, depression and anxiety.

She is trained in Eye-Movement Desensitization And Reprocessing (EMDR), Cognitive Processing Therapy (CPT) and Dialectical Behavioral Therapy (DBT), which are highly esteemed as the most effective evidence-based treatments for trauma and PTSD. Ciara continues to expand her skills and knowledge through research and the pursuit of additional certifications in evidence-based therapy techniques with which she can enhance her dedicated work of helping others.

Find out if Hopeful Heart Counseling is right for you.

Feel free to call us at (813)-771-3001